Terms & Conditions
1. The purchase of a Sleep Program Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.
2. The full fee for Slumber Snugs LLC services is due on booking your Consultation with Slumber Snugs LLC.
3. If the Sleep Program is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:
Less than 48 hours’ notice – no amount will be refunded
48-76 hours’ notice – 50% of full amount will be refunded
More than 76 hours’ notice – 100% will be refunded to the client
4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Slumber Snugs LLC, on a case by case basis, may accept a rescheduled appointment within 1 week of the original booking time.
5. Slumber Snugs LLC reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Slumber Snugs LLC cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. In respect of each program granted by Slumber Snugs LLC to the Client, the Client agrees that it shall not provide the Program to any third party who is not a Client.
7. Advice given by Slumber Snugs LLC is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. Slumber Snugs LLC placed here advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioral work that does not achieve the desired result following the Consultations process.
9. If the Client’s child has an underlying health condition, Slumber Snugs LLC reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
10. If it’s found to be the Client’s child’s age is under 4 months and this hasn’t been explicitly stated to Slumber Snugs LLC, the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
11. Slumber Snugs LLC is contactable at any time Monday to Friday 9am - 8pm but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.
12. Slumber Snugs LLC is willing to travel, on a case by case basis, to clients outside. Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.
13. Slumber Snugs LLC reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Slumber Snugs LLC team.
14. Slumber Snugs LLC reserves the right to change the Terms & Conditions at any time.